Order & order confirmation

As soon as we have received your order, we will send an order confirmation to the email address provided at the time of order placement. Please check your order confirmation immediately and ensure that all details are correct. If you do not receive an order confirmation, or if anything is unclear or appears incorrect, please contact us as soon as possible. Save your order confirmation for future reference in case you need to contact us regarding your order. If any of your items are out of stock but will be re-stocked in the near future, your order will be delivered as soon as all items are available. If stock shortages cause a delay above and beyond seven (7) working days, you will be notified by email. For further information, please see “Delivery time” below. Please contact us if you wish to remove from your order any items which are not currently in stock and which are causing a delay to the delivery of your order.

Prices, sales & offers

Prices listed on drdenimjeans.com are listed in Swedish local currency and include Swedish Value Added Tax. We reserve the right to rectify pricing errors and adjust prices in case of exchange rate fluctuations which make listed prices incorrect. We reserve the right to make running adjustments to prices and cancel products and/or orders in case stock of particular products is sold out. Periodic sales and/or campaign offers are valid unless otherwise stated as long as the item is available in stock and/or until the end date is reached under the terms specified in each offer/campaign.

Payment terms

Payment Drdenimjeans.com currently offers three means of payment within Sweden. Debit/credit card, PayPal and invoice. Purchases from countries other than Sweden are subject to debit/credit card payment or PayPal. These payment methods cannot be combined on one single order. Drdenimjeans.com cannot accept any other means of payment than those listed above. Drdenimjeans.com does not add any surcharges for payment made via debit/credit card or PayPal. We only sell to private persons. If you choose to pay by a card or via a PayPal-account belonging to a legal person, you are responsible for all additional costs in this connection and you undertake to compensate us for any and all additional costs that we may suffer in this connection.

Card payment

Drdenimjeans.com currently accepts Visa, Visa Electron, MasterCard, Maestro and American Express. When you pay by card, the transaction is processed by Adyen in order to ensure fast and secure payment which meets the PCI-DSS requirements. We do not save your card details. All information is encrypted and sent to Adyen via secure servers (SSL/HTTPS).

Invoice

If you are a Swedish resident, then you may choose to pay by invoice. If you choose to pay by invoice, a credit control of your personal social security number is performed automatically. An invoice fee of 19 SEK will be added to your order. You can only pay by invoice subject to an approved automatic credit control. If the control returns a negative result, you are welcome to complete your purchase via debit/credit card or PayPal. An automatic comparison between your personal social security number and your registered postal address is conducted in order to verify your identity. If you choose to pay by invoice, drdenimjeans.com will only be able to deliver to your registered postal address in order to avoid fraud. If you wish to have your order shipped to an address other than your registered address, you are welcome to complete your payment via debit/credit card or PayPal. Please note that the printed invoice is sent with your order. Invoices are payable within 14 calendar days from the invoice date. Delayed payment entails reminder fees of 50 SEK as well as 15% interest per month. Unpaid invoices will eventually be handed over for debt collection which entails additional costs for you. We reserve the right to charge out all costs associated with debt collection to you.

PayPal

You can pay via PayPal. For further information, please visit www.paypal.com.

Taxes & fees

Swedish Value Added Tax of 25% is included in all prices listed. No additional charges, other than those listed on your order, will be added when you complete your purchase. Smaller orders are subject to a shipping surcharge. Further details are available under the “Order & Delivery” heading. Reminder fees and interest as well as charges for debt collection may be incurred in the event of delayed or non-payment of invoices. Please note that we do not cover any local customs duties, local VAT on imports or similar fees which may be added to deliveries outside of the European Union.

Shipping cost

Sweden: If you place an order which amounts to at least 499 SEK for delivery within Sweden, shipping is free of charge. Orders amounting to less than 499 SEK are subject to a shipping charge of 39 SEK.

Denmark: If you place an order which amounts to at least 499 DKK for delivery within Denmark, shipping is free of charge. Orders amounting to less than 499 DKK are subject to a shipping charge of 39 DKK.

Finland: If you place an order which amounts to at least 60 EUR for delivery within Finland, shipping is free of charge. Orders amounting to less than 60 EUR are subject to a shipping charge of 5 EUR.

Germany: If you place an order which amounts to at least 60 EUR for delivery within Germany, shipping is free of charge. Orders amounting to less than 60 EUR are subject to a shipping charge of 6 EUR.

France: If you place an order which amounts to at least 60 EUR for delivery within France, shipping is free of charge. Orders amounting to less than 60 EUR are subject to a shipping charge of 7 EUR.

United Kingdom: If you place an order which amounts to at least 55 GBP for delivery within the UK, shipping is free of charge. Orders amounting to less than 55 GBP are subject to a shipping charge of 5 GBP.

Netherlands: If you place an order which amounts to at least 60 EUR for delivery within the Netherlands, shipping is free of charge. Orders amounting to less than 60 EUR are subject to a shipping charge of 6 EUR.

Spain: If you place an order which amounts to at least 60 EUR for delivery within Spain, shipping is free of charge. Orders amounting to less than 60 EUR are subject to a shipping charge of 9 EUR.

Italy: If you place an order which amounts to at least 60 EUR for delivery within Italy, shipping is free of charge. Orders amounting to less than 60 EUR are subject to a shipping charge of 9 EUR.

Portugal: If you place an order which amounts to at least 60 EUR for delivery within Portugal, shipping is free of charge. Orders amounting to less than 60 EUR are subject to a shipping charge of 7 EUR. 

Ireland: If you place an order which amounts to at least 60 EUR for delivery within Ireland, shipping is free of charge. Orders amounting to less than 60 EUR are subject to a shipping charge of 7 EUR. 

Belgium: If you place an order which amounts to at least 60 EUR for delivery within Belgium, shipping is free of charge. Orders amounting to less than 60 EUR are subject to a shipping charge of 6 EUR. 

Austria: If you place an order which amounts to at least 60 EUR for delivery within Austria, shipping is free of charge. Orders amounting to less than 60 EUR are subject to a shipping charge of 7 EUR. 

United States: If you place an order which amounts to at least 150 USD for delivery within USA, shipping is free of charge. Orders amounting to less than 150 USD are subject to a shipping charge of 9 USD.

Canada: If you place an order which amounts to at least 150 USD for delivery within Canada, shipping is free of charge. Orders amounting to less than 150 USD are subject to a shipping charge of 9 USD.

Delivery time

All parcels sent within Sweden, Denmark and Finland are shipped via Posten MyPack. Parcels are delivered to your nearest service point with sms notification to the mobile phone number you stated on your order or by paper slip notification to your mail box. You need to show the sms notification or the paper slip at the service point in order to be able to pick up your parcel. Small parcels may be sent directly to your mail box. All parcels sent within Germany, France, United Kingdom, Netherlands, Spain, Italy, Portugal, Ireland, Belgium, Austria, USA and Canada are shipped via UPS. Parcels are delivered during office hours so state your daytime address for the delivery. There will be three delivery attempts, after which the parcels will wait for five days at the pick-up spot before being returned. A fee for undelivered parcels will apply. The parcels can be delivered to a neighbour or company desk if requested - please call your local UPS customer service for more information. We always strive to deliver your order as quickly as possible. If your item is available in stock, the delivery time is normally 3-5 working days. The delivery time is counted from the time of order placement until the order is available for pick-up or delivered. If the item is not available in stock or delays are caused by the payment process, delivery times may be longer. Please contact us for further information. Please note that your order will be sent when all items are available. If an item you have ordered is not currently in stock, the order will be dispatched when all items have arrived in stock. You are welcome to contact us if you have any questions concerning delivery times.

Uncollected parcels

Parcels which are delivered to your nearest service point but which you do not pick up, will be returned to us; this will entail an administrative charge of 150 SEK / 150 DKK / 17 EUR / 15 GBP / 20 USD for you. This fee covers return shipping and handling and is payable by you within 30 calendar days from the invoice date. Delayed payment will cause reminder fees and interest to be added, as well as possible charges for debt collection where applicable. Reminder fees are currently 50 SEK per reminder plus interest. Please note that, in the event that you change your mind and wish to return your items or cancel the order, you need to pick up the parcel from your service point and follow our regular return process in order to avoid the charges above. For further details about the return process, see our Return Policy. If you do not pick up your parcel, it will automatically be registered as an uncollected parcel and charges will be due accordingly.

Online Dispute Resolution